SOUVENIRS RETURN POLICY

We have a 30-day return policy on Pacific Vacation souvenirs, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.


To start a return, you can contact us at info@staypv.com. We will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns are sent to a United States address.  

You can always contact us for any return question at info@staypv.com

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Certain types of items cannot be returned:

  • Perishable goods (such as food, beverages, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (beauty products)

  • Sale items

  • Gift Cards

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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