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Property Policies and Terms of Service

RESERVATIONS: Pacific Vacation requires full payment at the time of booking. If you are booking a vacation 180 days or further in advance, you may contact Pacific Vacation at to request a 50% deposit with the balance paid 60 days before your arrival. Pacific Vacation reserves the right to cancel any reservation for failure to pay the balance 60 days before your arrival date, and all deposits paid are forfeited. Regular payments and security deposits for the booking will be displayed as on the Guest's credit card statement.


CHECK-IN AND CHECK-OUT TIMES: Check-in 3:00 pm | Check-out 11:00 am. The check-in and check-out times are crucial for the staff to perform housekeeping duties.


MAXIMUM OCCUPANCY: Pacific Vacation | StayPV Resort is for sole use as a vacation rental. No guests more than the maximum occupancy of eight in Villa Bahia and ten in Villa Encantada shall occupy the property for a total of eighteen guests for the rental period.


STAFF: The Guest will treat all staff members with respect during the Guest's stay. Pacific Vacation has a zero-tolerance policy concerning physical, verbal, or sexual assault or abuse of staff members. Job duties of staff are at the sole direction of the Pacific Vacation, not the Guest. The team will have proper access to the Pacific Vacation | StayPV Resort any time during the Guest stay.


TRAVEL INSURANCE: Pacific Vacation recommends purchasing travel insurance to protect your vacation investment. If our booking system did not offer you the option to purchase travel insurance or “Cancel For Any Reason” coverage or coverage because you are traveling within 30 days; we recommend viewing rates and plans on Aardy.


CANCELATION / REFUND POLICY: 50% refund up until 60 days before arrival if paid in full. If you deposited 50% of your rental fee, it is non-refundable, and the balance due is void. No refunds are issued within 60 days of arrival. Travel Insurance, Damage Protection, and any processing or administrative fees are non-refundable.


POSTPONE TRAVEL: If you need to postpone your travel dates, the request must be made 90 days before your arrival. Please email to arrange new travel dates. Postponing your travel dates requires payment in full and is subject to availability, rate increases, and travel within the next 12 months. Postponing your travel eliminates the option of a refund. There are no refunds for early departures, delayed arrivals, or reduced number of nights reserved for any reason. No show rentals are forfeited in full.


NONESSENTIAL TRAVEL: Vacations are considered nonessential travel, and therefore have been subject to restrictions, recommendations and advisories from numerous private and governmental departments and agencies for years for many reasons. Examples of such agencies include the United Nations, United States Department of State, CDC, Global Health Advisory, WHO, and National Weather Service.


COVID-19: After the declaration of multiple COVID-19 variants as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected but rather a known risk with travel and no longer an option for cancelation of a rental. At no time may a guest who test positive for COVID-19 quarantine in the Pacific Vacation | StayPV Resort. Any COVID-19 testing required for travel is at the sole expense of the guest.


UNFORESEEN OCCURRENCES:  Pacific Vacation is not liable for events beyond our control. Transportation disruptions, transportation cancellations, travel advisories, travel restrictions and travel recommendations about natural disasters, terrorist activity, and civil/political unrest, epidemic disease or illness, health advisories, quarantines, evacuation orders, border closures, government mandates, safety and security threat advisories, essential utility outages, unexpected serious illness or injury to a traveler, lost, stolen or changes to visa or passport requirements that make it impossible to travel to the destination are examples but not limited to events beyond our control. Pacific Vacation will not assume liability for any loss, damage, or inconvenience caused by but not limited to weather conditions, natural disasters, pests, construction, public/private events, acts of God, wildfire/smoke, road closures, interruption of services, and utilities or other reasons beyond its control.


CATASTROPHIC EVENTS & EMERGENCY EVACUATIONS: If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wildfire, etc.) or any situation simply beyond our control impairs the vacation rental, Pacific Vacation is not responsible for finding alternate lodging for the renter or the renter's financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Purchase travel insurance to secure your vacation investment and eliminate your financial risk.


PETS / ANIMALS: All Pets, emotional and service animals are prohibited. NO EXPECTATIONS. Mexico does not have laws regarding service animal accessibility in private homes. If an animal is found on the premises, the animal will be removed and boarded at a local shelter or veterinarian's office at the Guest's expense. The Guest is responsible for remedying all animal damages and the cost of remediation, including animal allergen remediation, flea remediation, and reimbursement. This includes any fees necessary to relocate or compensate for the relocation of future guests until remediation is completed. The Guest will be evicted for refusal to relocate the animal.


EVENTS / PARTIES: Pacific Vacation | StayPV Resort may be used for weddings, receptions, parties, or other large gatherings that include outside guests. We offer event services under a separate contract by request.


FILMING / PHOTOSHOOTS: Filming any still or motion pictures in any format that requires more than two persons or any specialized gear, apparatus, or crew is strictly prohibited. Castings, interviews, or photoshoots are not allowed in the Pacific Vacation | StayPV Resort. We offer filming/photoshoot services under a separate contract. Guests agree not to use the premises for any commercial activities or purpose that violates any criminal law or governmental regulation.


ILLEGAL SUBSTANCES: No illegal substances are allowed on the premises, including minors possessing alcoholic beverages without limitation.


SYSTEM(S) FAILURES: In the event Pacific Vacation | StayPV Resort sustains a failure of a system, including but not limited to a/c units, water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither Pacific Vacation nor Pacific Vacation | StayPV Resort shall be liable to Guest for any damages associated with such system failures.  Pacific Vacation will promptly repair or replace the failed system or equipment. In such an event, the Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs. Any failure does not serve as a termination of this Agreement, and no refunds will be given for such system failures.


MAINTENANCE & REPORTING: Guest shall properly use, operate, and safeguard Pacific Vacation | StayPV Resort, including any landscaping, furniture, furnishings, appliances, and all mechanical, electrical, gas, and plumbing fixtures.  Guest agrees to keep the residential rental clean and sanitary.   Guest shall immediately notify Pacific Vacation of any problem, malfunction, or damage. Guest will be liable and shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest will be responsible and shall pay for all damage to the premises due to failure to report a problem, malfunction, or damage promptly.


TV / CABLE / INTERNET / SATELLITE: Any internet, TV, and cable or satellite subscription services are provided as a convenience only and are not integral to this Agreement.  Pacific Vacation will not be in breach for any, and the Guest will not receive a refund for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences concerning service.  If you decide to access any Internet content during your stay, you do this entirely at your own risk. You are responsible for ensuring that any accessed material does not infringe the laws governing, but not exhaustively covering, copyright, trademarks, pornography, or any other material which is slanderous, defamatory, or might offend in any other way. In the event the internet service is inoperable, we will do our best to troubleshoot. No refunds will be given due to the loss of internet service.


AIR CONDITIONING: Doors and windows shall be closed when air conditioning is in operation. Rooms that are not in use will have air condition units turned off by staff. NO EXPECTATIONS.


POOL: The Guest acknowledges and agrees that the area(s) surrounding pool(s) are not fenced or secure.  Guest understands and agrees to be responsible for damages to the pool and their support equipment through Guest misuse or negligence. Misuse of the pool by the spilling of foreign substances into the pool, i.e., soap, shampoo, oils, glass, or metal, will result in a repair/cleaning fee at the sole discretion of Pacific Vacation.  Use is at the Guest's own risk. No lifeguards are onsite. An adult constantly supervises children; unaccompanied children will be removed from the pool for their safety. Staff is not available to watch guest children at any time.


INSURANCE: The Guest understands that Pacific Vacation insurance does not cover your belongings or the damage caused by the Guest. The Guest agrees that we are not responsible for any loss or damage during the Rental Agreement term. The Guest agrees to carry insurance covering all your personal property located in the unit or full bear responsibility, including damage from fire, water, theft, or any cause. Safes are provided in all rooms free of charge.


LOST ITEMS OR LEFT ITEMS: The Guest is responsible for all shipping costs for any Lost and Found items that Pacific Vacation is requested to return to the Guest.  Items found and not claimed within 30 days will be disposed of at the discretion of Pacific Vacation. 


HANDICAP ACCESSIBILITY: Pacific Vacation | StayPV Resort is a private home exempt from all local and international laws providing accessibility to disabled persons. Pacific Vacation | StayPV Resort is not permitted to have elevators in Zihuatanejo. The multi-level design of the Pacific Vacation | StayPV Resort rooms, stairs, and passages have many barriers that prevent wheelchairs.


TRANSIENT OCCUPANCY: Guest expressly acknowledges and agrees that this Agreement is for vacation / short-term rental/transient occupancy of the home and that Guest is prohibited from making the home a residence or household.


SALE / LEASE OF HOME: Pacific Vacation may notify the Guest to schedule and show home if the home is actively listed for sale or lease.


CHARGEBACKS: A chargeback of a valid credit card transaction from a Guest will result in a filed lawsuit for theft of services. Chargeback policies apply to bookings and products purchased on third-party platforms and


BREACH OF TERMS: Breach of any provision above will result in immediate termination of the Rental Agreement, with the eviction of Guest from the Pacific Vacation | StayPV Resort and forfeiture of the entire Guest's rental fee and security deposit. 


MEDIATION: In the event of a disagreement between the parties concerning an alleged breach or interpretation of this Agreement, the parties consent to binding, mandatory mediation with a certified mediator in Irving, Dallas County, Texas. The party not prevailing shall pay all the mediation fees, including travel costs.


HOLD HARMLESS:   Guest agrees to hold harmless and to indemnify Pacific Vacation | StayPV Resort at Pacific Vacation | against all loss, damage, expense, and penalty on account of personal injury or property damage to the rental dwellers, the undersigned, or to any minor child or children in the charge of the undersigned, howsoever arising, whether by act or acts or failure to act of the employees, owners or animals of the said company or property owners or not.


ELECTRONIC CONSENT: All bookings using online third-party booking platforms and direct booking on the Guest agrees "I acknowledge, and I have read and accepted the Property Policies and Terms of Service contained above." Guest is consenting to use an electronic signature instead of an original signature on paper by signing below or booking online both directly at or a third-party booking platform. The Guest has the right to request to sign a paper copy instead.

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