Do you offer airport pick up and or drop off?
A single airport transfer each way is included in your rental rate. If your group requires more than one airport pick up / drop off time an extra charge of $50 will apply.
Does Pacific Vacation Resort accept credit cards?
We do accept credit cards for bookings. Your charge will be processed by a USA bank. If you reside outside of the USA, please make sure that your credit card company or issuing bank allows international charges to your card. Also, if you plan to use a credit card will in Mexico, your issuing bank might require advance notice for fraud protection.
Where is Pacific Vacation located?
We are located inside the exclusive Puerto Mio area. Simply travel up Paseo del Morro, pass the bridge and dive shop. When you come to the fork in the road keep right up the hill, do not go down the hill to the marina. Continue up the hill until you reach the wooden gate. Security is at the gate and will ask for your name and which property your are visiting. Proceed into the secure area of Puerto Mio and turn right at the bend in the road. Pacific Vacation will be down the road on the left hand side inside the second brown gate with a sign. A member of our staff will great you and show you to your villa.
Will my cell phone work?
Cell phone carriers vary. You will need to contact your carrier about rates and usage before flying to Mexico.
Do you accept walk in guest?
No. We require an advance reservation to notify staff and security of your arrival.
Do we accept pets?
NO PETS. Due to the indoor / outdoor living areas of the villas, even the best pets have a difficult time with where "inside begins" and "outside ends." This leads to pets using areas that are not intended for bathrooms.
Are children welcome at the villas?
Yes. We welcome families. Children are to be accompanied with an adult member of your travel party at all times. This includes swimming in the pool. We offer no baby sitting services. Children are not to be left to be supervised by the staff, they have job duties that require their attention.
What time is check-in?
Check in is between the hours of 3 p.m. and 6 p.m. If you require a later check-in, please let us know in advance.
What time is check out?
Check out is at 12 noon. If you require a later check out, please let us know in advance. We will do our best to accommodate your request.
How do I reserve a villa at Pacific Vacation?
Book online using our online booking system. You may also email or call us to book.
How much do I tip the staff?
Tipping is always a touchy and confusing aspect of travel. It is important to remember that tipping is always at the discretion of the traveler. If you are satisfied with your service received at your Pacific Vacation (as I am sure you) a good guideline to be used at a villa is cruise ship tipping which tends to be 10% of the passage. If the Pacific Vacation team exceeds your expectations, a great tip would be roughly 20% of the rental price divided among the entire team. Please remember if your rental is during the holidays, it is customary to increase the tip.
Can the villa be stock with food and beverages prior to our arrival?
Yes, we have a pre stocking available. Just pick your items on our shopping pages, pay for your items and the Pacific Vacation staff will everything waiting for your group. Please note that brand substitutions may be required on food items at time due to market limitations in the local area.
Pacific Vacation is committed to making our website's content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating the content on this website or our apps, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 972-241-2213 or email our team at with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.