Our booking site will only allow you to book dates that the villa is open for rent. If your dates are not able to be booked, it is because some or all of your dates are not available for rent. Also, the pricing on our booking site reflects the current rental prices.

No. We require a reservation to notify staff and security of your arrival.

Arrival Transportation Due to local agreements between the taxi union and the airport, private car services are no longer authorized for arrival airport pickups. However, arranging transportation from the airport is very easy. The ground transportation service, known as Transporte Terrestre, is the only taxi service permitted to pick up passengers on airport property. You’ll find their customer service booth just steps from the national and international Arrivals area. They provide three options: Shuttle Service: Chevy Suburban or van for up to 8 people Private Suburban: For up to 8 people Taxi Service: 4-door sedan for up to 3 people Departure Transportation For your departure, the Pacific Vacation team will provide your group with drop-off service to make your travel back as convenient as possible. To schedule this transfer, please send us your inbound and departure flight details as soon as possible.

Book online using our online booking system at https://www.staypv.com/book-a-villa. You may also email info@staypv.com or call or text USA 972-385-8085 or Mexico 755-120-5358 to book.

Yes, occupancy limit that is stated as part of my vacation rental permit issued to be by the city . The number of guest is limited to 2 guest per bedroom, because we only have king beds. Traveling with an infant that requires a crib is the only exception to the occupancy rule. We can provide a pack and play, but do not have a crib onsite. We have no other "baby" items onsite. Children are to be supervised by an adult over 18 at all times. We no longer have any kids games or toys due neglect from past guest.

Yes. We welcome families. Children are to be accompanied by an adult member of your travel party at all times. This includes swimming in the pool. We offer no babysitting services. Children are not to be supervised by the staff; they have job duties that require their attention.

Airport pickup/check-in is between the hours of 3 p.m. and 6 p.m. If you require a later airport pickup/check-in, please let us know in advance.

Check-out is at 11 am. If you require a later checkout, please let us know in advance. We will do our best to accommodate your request.

Payment Terms Pacific Vacation requires payment at the time of booking. For bookings made within 90 days of arrival, full payment is required at the time of booking and is non-refundable. However, if you are booking 91 days or more in advance, your payment is divided into two installments: 50% Booking Payment at the time of reservation (non-refundable) Remaining 50% balance due 90 or 180 days before arrival as detailed below ​ Single Villa Cancellation Policy The Booking Payment (50% at the time of reservation) is always non-refundable, regardless of when you cancel. If you paid your rental in full at the time of booking, you can receive a 50% refund if you cancel at least 90 days before arrival. Within 90 days of arrival, no refunds are given, regardless of how much you've paid. The Estate (Both Villas) Cancellation Policy The Booking Payment made at the time of reservation is non-refundable, no matter when you cancel. If you paid your rental in full at the time of booking, you can receive a 50% refund if you cancel at least 180 days before arrival. Within 180 days of arrival, no refunds are given, regardless of how much you've paid.​​​ Postponing Travel Dates If you need to postpone your trip, we offer the option to reschedule under the following guidelines: Request Timing: New travel dates must be submitted at least 120 days before your scheduled arrival. How to Request: Email your postponement request to info@staypv.com. Payment Requirement: Your reservation must be paid in full before postponing. Availability & Rates: New dates are subject to availability and possible rate increases. Travel Period: Postponed travel must occur within 12 months of the original reservation. Refund Policy: Opting to postpone eliminates eligibility for a refund. No refunds will be provided for early departures, delayed arrivals, or a reduction in the number of nights reserved for any reason.

To ensure that all dietary preferences and requests are fully accommodated, grocery shopping is part of the experience. A team member will accompany you to Zihuatanejo’s local markets, where you can personally select the freshest ingredients. This hands-on approach gives you control over food costs and portion sizes, while also ensuring that any specific dietary requirements are carefully addressed. It’s a wonderful way to immerse yourself in the local food culture and ensure every ingredient meets your standards. Local markets accept both credit cards and cash, making it convenient and easy. While meals are a highlight of your stay, please keep in mind that food and beverages are not included in the rental cost. This allows us to offer a fully personalized and flexible dining experience that caters to your unique preferences.

We have discontinued pre-stocking services at Pacific Vacation to offer a more personalized dining experience. Guests are encouraged to discuss their food preferences directly with the villa staff upon arrival. This approach also helps manage food allergies and preferences more effectively, providing a safer and more enjoyable stay. Since food and drinks are not included in the rental cost, this allows guest to manage food cost more effectively.

Yes, when you book a vacation rental at Pacific Vacation, a private chef is included with your villa rental. However, the cost of food and drinks is NOT included in the rental. After deciding on your menu, a team member will accompany you to the local markets to select the freshest ingredients, ensuring every dish showcases the best of Zihuatanejo’s local flavors.

We no longer offer parties or weddings at the villas. Furthermore, the villas are limited to only the guest registered at the time of rental. No outside visitors.

Pacific Vacation | StayPV Address and Access Please provide our address to the taxi service: Puerto Mio, Paseo del Morro MZ-17, Lote 19-22, Zihuatanejo, Guerrero, Mexico 40880 We are located inside the exclusive Puerto Mio area. Travel up Paseo del Morro, pass the bridge, and dive shop. When you come to the fork in the road, keep right up the hill, do not go down the hill to the marina. Continue up the hill until you reach the wooden gate. Security is at the gate and will ask for your name and which property you are visiting. Proceed into the secure area of Puerto Mio and turn right at the bend in the road. Pacific Vacation will be down the road on the left-hand side inside the second brown gate with a sign. A member of our staff will greet you and show you to your villa.

Tipping Guidelines for a Villa Rental For a $10,000 villa rental, tipping is recommended at 15-20% of the total rental cost (excluding taxes), which amounts to $1,500-$2,000. This gratuity is divided among the staff proportionately based on their roles. If your stay falls during holidays such as Easter, Holy Week, Christmas, or New Year’s Eve, it is customary to increase the gratuity to reflect the staff's extra effort and dedication. These holidays often mean the staff is forgoing time with their own families to ensure your experience is seamless and enjoyable. In such cases, a 5% increase in gratuity is greatly appreciated as a gesture of gratitude for their commitment and sacrifice. By following these guidelines, you ensure that the staff is fairly compensated and motivated to continue delivering top-notch service for your memorable stay. Tips can be distributed at the end of your stay. Tips can be given in either dollars or pesos. Property Manager The property manager ensures the smooth operation of the villa, including managing staff and addressing maintenance issues. Key Responsibilities: Coordinate with the chef and housekeepers to meet guest preferences. Maintain the villa’s facilities, handling repairs and ensuring security. Act as the primary point of contact for guests. Suggested Tip for Property Manager: 45% of the total gratuity: $675-$900 for a 7-day stay. Chef The private chef personalizes your dining experience, ensuring each meal is tailored to your tastes and preferences. Key Responsibilities: Prepare breakfast, lunch, dinner, and snacks. Adapt meals for dietary restrictions or special requests. Present beautifully plated meals and handle kitchen cleanup. Suggested Tip for Chef: 40% of the total gratuity: $600-$800 for a 7-day stay. Housekeepers Housekeepers maintain the villa’s cleanliness and comfort throughout your stay. Key Responsibilities: Daily cleaning of bedrooms, bathrooms, and common areas. Refresh towels and linens as needed. Assist with meal setup and cleanup. Suggested Tip for Housekeepers: 15% of the total gratuity: $225-$300 for a 7-day stay. Individual Tipping Recommendations for Villa Rentals When it comes to tipping at your villa rental, individual tipping is often preferred over a lump sum. This approach allows you to directly acknowledge the exceptional service provided by each team member, ensuring they feel appreciated for their specific contributions to your stay. Below is a breakdown of suggested tipping amounts based on a $10,000 rental: Example Tipping Allocation for a $10,000 Rental 15% Tip Total ($1,500): Property Manager: $675 Chef: $600 Housekeepers: $225 20% Tip Total ($2,000): Property Manager: $900 Chef: $800 Housekeepers: $300 Why Individual Tipping? Individual tipping not only allows you to thank each staff member directly but also encourages them to continue delivering outstanding service. By allocating tips based on their roles and contributions, you ensure fairness and transparency. If you feel a particular staff member has gone above and beyond, you have the option to adjust their tip accordingly. Choosing to tip individually is a meaningful way to express gratitude and foster a positive relationship with the dedicated team who makes your villa experience unforgettable.

Cell phone carriers vary. You will need to contact your carrier about rates and usage before flying to Mexico.

We do accept credit cards for bookings. Your charge will be processed by a USA bank using Stripe. If you reside outside of the USA, please ensure that your credit card company or issuing bank allows Stripe international charges to your card. Also, if you plan to use a credit card will in Mexico, your issuing bank might require advance notice for fraud protection.

All Pets, emotional and service animals are prohibited. NO EXPECTATIONS. Mexico does not have laws regarding service animal accessibility in private homes. If an animal is found on the premises, the animal will be removed and boarded at a local shelter or veterinarian's office at the Guest's expense. The Guest is responsible for remedying all animal damages and the cost of remediation, including animal allergen remediation, flea remediation, and reimbursement. This includes any fees necessary to relocate or compensate for the relocation of future guests until remediation is completed. The Guest will be evicted for refusal to relocate the animal.

NO PETS. Due to the villas' indoor/outdoor living areas, even the best pets have difficulty with where "inside begins" and "outside ends." This leads to pets using areas that are not intended for bathrooms.