Our booking site will only allow you to book dates that the villa is open for rent. If your dates are not able to be booked, it is because some or all of your dates are not available for rent. Also, the pricing on our booking site reflects the current rental prices.

No. We require a reservation to notify staff and security of your arrival.

Arrival Transportation Due to local agreements between the taxi union and the airport, private car services are no longer authorized for arrival airport pickups. However, arranging transportation from the airport is very easy. The ground transportation service, known as Transporte Terrestre, is the only taxi service permitted to pick up passengers on airport property. You’ll find their customer service booth just steps from the national and international Arrivals area. They provide three options:

• Shuttle Service: Chevy Suburban or van for up to 8 people

• Private Suburban: For up to 8 people

• Taxi Service: 4-door sedan for up to 3 people

Departure Transportation For your departure, the Pacific Vacation team will provide your group with drop-off service to make your travel back as convenient as possible. To schedule this transfer, please send us your inbound and departure flight details as soon as possible.

Book online using our online booking system at https://www.staypv.com/book-a-villa. You may also email info@staypv.com or call or text USA 972-385-8085 or Mexico 755-120-5358 to book.

Yes, occupancy limit that is stated as part of my vacation rental permit issued to be by the city . The number of guest is limited to 2 guest per bedroom, because we only have king beds.

Traveling with an infant that requires a crib is the only exception to the occupancy rule. We can provide a pack and play, but do not have a crib onsite. We have no other "baby" items onsite.

Children are to be supervised by an adult over 18 at all times. We no longer have any kids games or toys due neglect from past guest.

Yes. We welcome families. Children are to be accompanied by an adult member of your travel party at all times. This includes swimming in the pool. We offer no babysitting services. Children are not to be supervised by the staff; they have job duties that require their attention.

Airport pickup/check-in is between the hours of 3 p.m. and 6 p.m. If you require a later airport pickup/check-in, please let us know in advance.

Check-out is at 11 am. If you require a later checkout, please let us know in advance. We will do our best to accommodate your request.

Payment Terms Pacific Vacation requires payment at the time of booking. For bookings made within 90 days of arrival, full payment is required at the time of booking and is non-refundable. However, if you are booking 91 days or more in advance, your payment is divided into two installments:

• 50% Booking Payment at the time of reservation (non-refundable)

• Remaining 50% balance due 90 or 180 days before arrival as detailed below

​ Single Villa Cancellation Policy

• The Booking Payment (50% at the time of reservation) is always non-refundable, regardless of when you cancel.

• If you paid your rental in full at the time of booking, you can receive a 50% refund if you cancel at least 90 days before arrival.

• Within 90 days of arrival, no refunds are given, regardless of how much you've paid.

The Estate (Both Villas) Cancellation Policy

• The Booking Payment made at the time of reservation is non-refundable, no matter when you cancel.

• If you paid your rental in full at the time of booking, you can receive a 50% refund if you cancel at least 180 days before arrival.

• Within 180 days of arrival, no refunds are given, regardless of how much you've paid.​​​

Postponing Travel Dates If you need to postpone your trip, we offer the option to reschedule under the following guidelines:

• Request Timing: New travel dates must be submitted at least 120 days before your scheduled arrival.

• How to Request: Email your postponement request to info@staypv.com.

• Payment Requirement: Your reservation must be paid in full before postponing.

• Availability & Rates: New dates are subject to availability and possible rate increases.

• Travel Period: Postponed travel must occur within 12 months of the original reservation.

• Refund Policy: Opting to postpone eliminates eligibility for a refund. No refunds will be provided for early departures, delayed arrivals, or a reduction in the number of nights reserved for any reason.