Question 1

Is the chef included with the villa rental?

Accepted Answer

Yes, when you book a vacation rental at Pacific Vacation, a private chef is included with your villa rental. However, the cost of food and drinks is NOT included in the rental.

After deciding on your menu, a team member will accompany you to the local markets to select the freshest ingredients, ensuring every dish showcases the best of Zihuatanejo’s local flavors.

Question 2

Are meals included with our stay?

Accepted Answer

Guests pay for groceries, beverages, and specialty items. Daily meal preparation by our on-site Mamacitas is included at no additional charge.

Question 3

How does purchasing groceries, beverages, and meals work?

Accepted Answer

To ensure that all dietary preferences and requests are fully accommodated, grocery shopping is part of the experience. A team member will accompany you to Zihuatanejo’s local markets, where you can personally select the freshest ingredients. This hands-on approach gives you control over food costs and portion sizes, while also ensuring that any specific dietary requirements are carefully addressed. It’s a wonderful way to immerse yourself in the local food culture and ensure every ingredient meets your standards. Local markets accept both credit cards and cash, making it convenient and easy.

While meals are a highlight of your stay, please keep in mind that food and beverages are not included in the rental cost. This allows us to offer a fully personalized and flexible dining experience that caters to your unique preferences.

Question 4

What meals are served each day?

Accepted Answer

In keeping with local customs, we serve three in-villa meals:
Breakfast
Light daytime dishes or snacks
An early evening meal, served no later than 5:00 PM

Question 5

Why is the last meal served earlier?

Accepted Answer

The latest meal prepared each day will be served no later than 5:00 PM. In Mexico, the main meals of the day are traditionally enjoyed earlier than in the U.S.

Our schedule reflects this custom and allows our staff to provide attentive service within established working hours.

Question 6

What time does the staff arrive and depart?

Accepted Answer

Staff arrives daily at 8:00 AM and remains onsite through the completion of the final meal service and full kitchen clean-up. This typically results in a 10-hour workday.

Question 7

Who prepares the meals?

Accepted Answer

Meals are prepared by our Mamacitas, who provide traditional, home-style Mexican cooking using the groceries you purchase.

Question 8

Are meals restaurant-style or family style?

Accepted Answer

Meals are served family style and enjoyed in the comfort of the villa. This is home-style cooking—not a restaurant.

Question 9

Can menus be customized?

Accepted Answer

Yes. Menu planning is coordinated with your Property Manager and can be tailored to preferences and dietary needs at that time.

Question 10

Do you accommodate dietary restrictions?

Accepted Answer

We are happy to accommodate vegetarian, pescatarian, gluten-free, and other dietary preferences with advance notice.

Question 11

Who pays for groceries?

Accepted Answer

Guests pay directly for groceries, beverages, and specialty items at the time of purchase at local markets or supermarkets. Grocery shopping assistance is provided by your Property Manager.

Question 12

Is alcohol included?

Accepted Answer

No. Alcoholic beverages are not included and must be purchased by guests.

Question 13

Can the villa be stock with food and beverages before our arrival?

Accepted Answer

We have discontinued pre-stocking services at Pacific Vacation to offer a more personalized dining experience.

Guests are encouraged to discuss their food preferences directly with the villa staff upon arrival. This approach also helps manage food allergies and preferences more effectively, providing a safer and more enjoyable stay.

Since food and drinks are not included in the rental cost, this allows guest to manage food cost more effectively.

Question 14

Can meals be served later in the evening?

Accepted Answer

No. The latest meal served will be on the table by 5:00 PM. This allows staff to complete service and kitchen clean-up before departing for the day. Staff arrives daily at 8:00 AM and remains onsite through the completion of the final meal service  at 5pm and full kitchen clean-up. This typically results in a 10-hour workday.

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Pacific Vacation | StayPV

Private Oceanfront Estate & Villas
Ixtapa–Zihuatanejo, Mexico

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