Your Villa Hospitality Team
Warm Hospitality. Personalized Care. Authentic Mexico.
At Pacific Vacation | StayPV, our hospitality team is the heart of your stay. We don't just maintain villas—we care for your comfort, your space, and your peace of mind with genuine warmth and professionalism. Our dedicated team is made up of a Property Manager and two Mamacitas (our beloved housekeepers), who work together seamlessly to ensure your vacation is effortless, relaxing, and unforgettable.
STAFF HOURS & MEAL SERVICE SCHEDULE
Our on-site villa staff is present daily beginning at 8:00 AM and remains onsite through the completion of the final meal service and full kitchen clean-up.
In keeping with local customs in Mexico, the main meal of the day is served in the afternoon.
For this reason:
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The latest meal prepared each day will be served on the table no later than 5:00 PM
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The team remains onsite until your group has finished eating
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The kitchen is fully cleaned and secured before staff departs for the day
This schedule typically results in a 10-hour workday for our staff, which allows us to provide attentive, high-quality service while maintaining respectful and sustainable working conditions.
Clear meal timing and service hours help ensure a smooth experience for both guests and staff.
For a $10,000 villa rental, tipping is recommended at 10–15% of the total rental cost (excluding taxes), which amounts to $1,000–$1,500. This gratuity is divided among the staff proportionately based on their roles.
If your stay falls during holidays such as Easter, Holy Week, Christmas, or New Year’s Eve, it is customary to increase the gratuity to reflect the staff’s extra effort and dedication. These holidays often mean the staff is forgoing time with their own families to ensure your experience is seamless and enjoyable. In such cases, a 5% increase in gratuity is greatly appreciated as a gesture of gratitude for their commitment and sacrifice.
Tips can be given in USD or MXN pesos and are typically distributed at the end of your stay.
Property Manager – 50% of Total Gratuity
The Property Manager is your go-to host, responsible for the overall experience at the villa. They ensure everything runs smoothly and that your stay is stress-free.
Duties Include:
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Managing villa operations and maintenance
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Leading and supporting the housekeeping staff
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Handling guest check-ins and daily needs
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Coordinating transportation, reservations, and special requests
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Maintaining property safety and security
Suggested Tip (based on a $10,000 rental):
$500–$750 (from a $1,000–$1,500 total gratuity)
Mamacitas (Housekeepers) – 25% Each of Total Gratuity
We affectionately refer to our housekeepers as Mamacitas—a cultural nod to the loving and hardworking women who keep the home in order. You’ll have two Mamacitas assigned to your villa, and they’ll care for you like family.
Duties Include:
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Daily cleaning of bedrooms, bathrooms, and common areas
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Towel and linen refreshes as needed
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Preparing fresh, authentic Mexican meals upon request
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Meal planning and service are coordinated within established staff hours, with the final meal of the day served no later than 5:00 PM.
Suggested Tip per Mamacita (based on a $10,000 rental):
$250–$375 each
Why Individual Tipping?
Individual tipping not only allows you to thank each staff member directly but also encourages them to continue delivering outstanding service. By allocating tips based on their roles and contributions, you ensure fairness and transparency. If you feel a particular staff member has gone above and beyond, you have the option to adjust their tip accordingly.
Choosing to tip individually is a meaningful way to express gratitude and foster a positive relationship with the dedicated team who makes your villa experience unforgettable.