Your Villa Hospitality Team
Warm Hospitality. Personalized Care. Authentic Mexico.
Our dedicated team makes your stay easy, comfortable, and relaxing.
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Onsite property manager
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Private chef for breakfast and lunch
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Two dedicated housekeepers
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Daily villa service
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Personalized assistance throughout your stay
Warm service and genuine Mexican hospitality are included with every rental.
STAFF HOURS & MEAL SERVICE SCHEDULE
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Our villa team is onsite daily beginning at 8:00 AM.
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The final meal is served by 5:00 PM. Staff remains onsite through meal service and completes the kitchen clean-up before leaving.
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This schedule allows us to provide attentive service while maintaining reasonable working hours for our team.
Staff Gratuity
A gratuity of 10–15% of the rental rate, excluding taxes, is recommended and shared among the villa staff.
For holiday stays—including Easter, Holy Week, Christmas, and New Year’s—an additional 5% is customary.
Tips may be given in USD or Mexican pesos at the end of your stay.
Suggested Distribution
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Property Manager: 50%
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Housekeeper: 25%
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Housekeeper: 25%
Guests may adjust individual gratuities when a team member provides exceptional service.